Waystar Benefits Healthcare Organizations With Revenue Integrity and Patient Engagement Solutions

Waystar provides software solutions to healthcare organizations. Its revenue integrity solution helps capture the amount that healthcare organizations are owed and enables them to make patient payment arrangements. It also determines patients’ propensity to pay and locates missing deposits and ERAs.

Employees at Waystar rate the company highly on several culture dimensions on Comparably.

Patient Engagement

Patient engagement (PE) has been shown to improve outcomes and self-management of health conditions. It is a critical step in overcoming barriers to care such as financial challenges, cultural or language differences and lack of availability or accessibility of services.

Patients today have higher expectations for value, transparency and convenience than ever before. This includes a clear understanding of their financial responsibility, streamlined payment options and flexible self-payment plans. Waystar’s top-rated client support and healthcare payments platform empower providers to deliver on these expectations by simplifying payment complexity, increasing patient self-service pay rates and delivering a personalized digital experience.

Our smart, cloud-based solution uses predictive analytics to streamline eligibility verification and prior authorization processes, automate pre-claim coverage detection and identify hidden coverage that may be preventing denials. This results in lower out-of-pocket costs for patients, faster reimbursement for providers and a better financial outcome. Our industry-leading PatientWallet enables patients to view and pay their estimates and bills through a simple, intuitive user interface that can be integrated into their healthcare provider’s patient portal.

Patient Financial Experience

Waystar’s consumer-friendly software enables healthcare facilities and physician practices to simplify their accounts receivable processes, enhance patient payments and recognize insurance coverage to minimize bad debts and write-offs. Waystar’s scalable solution is easy to implement and integrates with more than 500 leading software systems.

Medical bills and debt are a growing concern for patients. Almost one in three say they deferred treatment or went without care because they feared the cost. Learn how smarter tech can build trust and help you deliver a custom-made payment experience.

Founded in 2017 on the legacy of two long-time RCM leaders, ZirMed and Navicure, Waystar is dedicated to delivering exceptional client support and leveraging the best technology in the industry. Our all-in-one patient payment and revenue cycle management suite helps you drive operating efficiencies, increase collections and improve patient satisfaction. Waystar also offers the best claims clearinghouse service, recognized as a Best in KLAS. It is fast, accurate and easily integrated with your existing billing system.

Patient Accountability

As patients are increasingly assuming financial responsibility, a clear, convenient and transparent payment experience is essential. Waystar offers a smarter, better patient payments solution that provides the tools to simplify eligibility verification and prior authorization processes, help patients understand their financial responsibility and propensity to pay, and enable staff to provide a more effective collection experience.

Waystar’s HFMA Peer Reviewed Patient Estimate solution uses enriched benefit data to generate highly accurate estimates that allow your staff to confidently discuss costs with patients at the point of service. This helps improve point of service collections, reduces bad debt and inappropriate charity write-offs, and enables you to meet the CMS price transparency requirements for home healthcare.

With a single integrated platform, Waystar streamlines all patient payments from pre-service through post-service. From credit card payments to cash, checks and e-payments, all of your payment channels are consolidated and easily accessible with automated posting and to-the-penny reconciliation. This eliminates the need to outsource, improves revenue integrity and allows you to offer more convenient and flexible payment options for your patients.

Revenue Integrity

Waystar enables healthcare organizations to achieve revenue integrity with its automated software solution, which identifies possible missing charges and underpayments, as well as overpayments. It also automates data-driven workflows, helping to move healthcare organizations away from manual processes.

One of the company’s features is its coverage eligibility tool, which allows physicians to quickly and effortlessly enter patient records in real-time, verify insurance information, confirm co-payments and deductibles, and expedite patient check-ins. The system can also help reduce debt by requiring patients with high deductibles to pay more up front.

Waystar is a clearinghouse and provides RCM solutions to clinics or physicians that streamline patient payments and yield powerful results throughout the healthcare payment ecosystem. Its client operations, clearinghouse + payment operations, and business transformation teams build brand loyalty and ensure solution adoption. The best ways to work with Waystar are through its customer service, which is available around the clock via phone and email. Its staff members are knowledgeable and can resolve issues quickly.